State Farm® Insurance Agent Chuck Laubach
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
M Wall
April 16, 2025
5
out of
5
rating by M Wall
"I’ve been a long a long time State Farm client; started in the 80s went I insured my first auto. Rachel Krainer at Chuck Laubach’s is super helpful. Insurance isnt always easy, there are always challenges, ups and downs, with any Company/Service. The Market isnt always friendly and Insurance for home and a family of cars for mandated services has its moments. Rachel made all those challenges a breeze and sorted out my headache in maintaining my insurance responsibilities. Thanks again, M"
We responded:
"Hi Mark, thank you so much for your continued loyalty and for sharing your experience! We’re honored to have been your insurance provider since the 80s—that’s truly something special. We know insurance could come with its share of challenges, and we’re so glad Rachel was there to help make things simple. She’s a fantastic member on our team, and we’ll be sure to pass along your kind words. - Chuck"
Rene Herrera
April 7, 2025
5
out of
5
rating by Rene Herrera
"Fernanda was so helpful and knowledgeable! She was able to answer all my questions and concerns. She went above and beyond!"
We responded:
"Rene I am so glad that Fernanda was able to help you and show you how much she really cares. Thank you so much for letting us know and we are grateful for your comments!"
Tony Boston
April 5, 2025
5
out of
5
rating by Tony Boston
"Rachel was awesome! Very patient, bless her heart."
We responded:
"We are so glad that Rachel was able to help you find a plan that meets your needs and fits your budget for home and auto insurance. We are here to help with all of the needs of the household. "
Dianne Burgett
April 1, 2025
5
out of
5
rating by Dianne Burgett
"Had the pleasure of speaking with Rachel from State Farm enjoyed our conversation and she got me the best price for my insurance policy."
We responded:
"We are so glad that Rachel was able to help you with your auto insurance and making sure you had the right coverage. Making sure you have an active loan pay off program is essential, call us for more information. Thank you for sharing your feedback!"
Erika Tolan
March 26, 2025
5
out of
5
rating by Erika Tolan
"Thank you Elysa for setting up our vehicles and house insurance! We did some research before deciding to go with Chuck and we have been very happy with our decision! Thank you for finding us the best discounts to minimize our costs!"
We responded:
"Hi Erika, thank you so much for your thoughtful review! We're so glad you chose to work with the team, and it's wonderful to hear that Elysa was able to help set up your vehicle and home insurance and provide you with budget-friendly coverage options. We hope to serve you again soon. Chuck"
Daniel Guzme
March 20, 2025
5
out of
5
rating by Daniel Guzme
"Well I can say is that Rachel Kainer is a very kind Agent and person explain everything and made thing easy to understand, there should be more kind people like Rachel thank you so much for help and understanding"
We responded:
"Hi Daniel, thank you so much for your kind words! We're thrilled to hear Rachel provided such a helpful and compassionate experience setting up your auto and RV insurance. She truly cares about making things clear and simple for our customers. We'll be sure to share your feedback with her—it will mean a lot. - Chuck "
John Kimes
March 20, 2025
5
out of
5
rating by John Kimes
"I'm returning to State Farm because of the great service and the attention to detail that Elysa Santos was able to offer, along with very attractive rates. It's nice to be able to interact with someone in the office and not an outsourced/virtual assistant."
We responded:
"Hi John, thank you for choosing to return to State Farm! We’re thrilled to hear Elysa’s excellent service and attention to detail made all the difference for you. Please don't hesitate to reach out if we could help you with something else. – Chuck"
Ronald Niemeyer
March 17, 2025
5
out of
5
rating by Ronald Niemeyer
"I had the pleasure of dealing with Rachel Kainer she did an outstanding job getting me the coverage I need and saved us some $$$ great person to work with"
We responded:
"Hi Ronald, thank you for sharing your experience! We're so glad to learn Rachel provided outstanding service and helped you choose budget-friendly coverage options. We hope to work with you again. – Chuck"
Lita Conner
March 4, 2025
5
out of
5
rating by Lita Conner
"I had the pleasure to speak with Rachel Kainer to add Rental Insurance to my Auto policy. My experience is always a pleasure in working with this young lady. This young lady is very thorough and professional. A definite asset to State Farm."
We responded:
"Lita thank you so much for providing us this feedback. I am glad we could help you with your auto insurance needs. Let us know how we can help you, we want to be the first place you call for Auto, Home and Life insurance."
Lori Pivoda
February 2, 2025
5
out of
5
rating by Lori Pivoda
"I called to get a renters quote but had to leave a message due to the agents being in a meeting. I got a return call within minutes from Rachel Kainer. She was very friendly, helpful, and informative. She helped me get my new renters policy set up quickly and reviewed coverage on my auto policy. Her customer service was on point! She answered all of my questions and sent over all documents that I needed in a timely manner. I look forward to working with her again!"
We responded:
"Hi Lori, thank you so much for sharing your experience! We're thrilled to hear that Rachel provided excellent service in helping you set up your renters plan and reviewing your auto coverage. It’s good to know she was able to answer all of your questions and send over the necessary documents quickly. We hope to serve you again soon. - Chuck"
Robert Asher
January 31, 2025
5
out of
5
rating by Robert Asher
"Rachel assisted me very well. She went over in detail the different coverages. If you will she did a great job. She was very courteous and very professional. Thank you."
We responded:
"Hi Robert, thank you for your kind words! We're delighted to hear that Rachel provided detailed explanations and excellent service. Her courteous approach truly makes a difference. We appreciate your feedback. - Chuck"
Jon Ocana
January 22, 2025
5
out of
5
rating by Jon Ocana
"Elysa has been extremely helpful with my change of service from liberty mutual to State Farm. She answers all of my insurance related questions immediately and explains them in full, even if they’re dumb questions, which she says they are not 😉 she is a top tier worker in this day and age and I hope State Farm recognizes that. Thank you for all you do."
We responded:
"Hi Jon, thank you for sharing your wonderful review. Our team is thrilled to see that Elysa has been able to assist you in a helpful way. Next time you have a question for us please do not hesitate to reach out. We will be happy to answer anything! -Chuck "
J B Heard
January 17, 2025
5
out of
5
rating by J B Heard
"I was a wreck trying to find a suitable policy from among the blizzard of emails, texts and tv commercials! But Annaie saved me! She was most professional and she also was very patient with me, and she has a great sense of humor, which made be comfortable! Give her a pay raise, Chuck!"
We responded:
"JB, So glad you had a great experience with Annaie she is one of my most tenured team members and you were very fortunate to get her to help you with your insurance needs. I agree she is awesome! I will make sure I give her a special honor and that she knows how much you appreciate her! Chuck"
Sandra Gonzaba
January 16, 2025
5
out of
5
rating by Sandra Gonzaba
"This is Sandra Gonzaba. I was assisted by Annaie. She was very professional, patient and knowledgeable! Thank you so much for all your assistance!! I'm glad I called at the right time to get all my insurance needs taken care of by you!😊"
We responded:
"Hi Sandra, thank you for sharing your experience with us! Our team is thrilled to hear Annaie was patient and courteous. It's our goal to make sure each customer feels supported and taken care of, and we are glad Annaie could help with your insurance needs. We hope to serve you again soon. - Chuck"
Priscilla Valdez
January 9, 2025
5
out of
5
rating by Priscilla Valdez
"Just want to give Elysa a shout out! We couldn’t be happier with her knowledge, her patience, how kind she is, and handled us with care to find what would be in our best interest. We have been customers for sometime now and she has been so pleasant to work with. She explained everything in detail for us. She went above and beyond our expectations. Many blessings to you Elysa. Your kindness will be paid forward to you. SF is very lucky to have you!"
We responded:
"Hi Priscilla, thank you for sharing your heartfelt review! We are thrilled to hear about your fantastic experience with Elysa. Her knowledge, patience, and genuine care truly make her an invaluable part of our team, and we’re so glad she could exceed your expectations. We hope to work with you again soon. - Chuck"
Prateek Gupta
January 7, 2025
5
out of
5
rating by Prateek Gupta
"Rachel deserves the highest praise! From the moment I contacted her about availing the auto and home insurance, she has been incredibly helpful and supportive."
We responded:
"Hi Prateek, thank you for your top-notch review. We are happy to learn Rachel provided you with exceptional support and guidance throughout the process of availing your auto and home insurance. Rachel is truly dedicated to helping our customers feel confident and well-supported, and your feedback reflects her commitment to excellent service. We're glad you had such a positive experience and appreciate you choosing us for your insurance needs. - Chuck"
Mario Velasco
December 31, 2024
5
out of
5
rating by Mario Velasco
"In today market,comparing auto insurance rate are essential for everyone's budget, Rachel Keiner with state farm made my dream come true, every conversation was a pleasure. She is very knowledgeable, friendly and understood my needs, she made my transition easy and she's my good neighbor now and forever. Thank you. Mario Velasco. Go Seahawks"""
We responded:
"Hi Mario, thank you for sharing your wonderful experience with Rachel Keiner! We're thrilled to hear that she was able to make your transition seamless and provide the knowledge and support you needed. We'll be sure to pass along your kind words to her. - Chuck "
Lisa Perkins
December 19, 2024
5
out of
5
rating by Lisa Perkins
"Rachel was so helpful and amazing. Glad to be part of State Farm Merry Christmas. Happy new year.."
We responded:
"Lisa, thank you for sharing your review! I am so glad that Rachel was able to help you structure the right auto insurance plan for your needs. Don't forget that bundling with other policies is a great way to save. When you combine with a life insurance policy you can save up to 5% on your auto plan. Wishing you a great holiday season!"
Tina Burns
December 19, 2024
5
out of
5
rating by Tina Burns
"In today's market, comparing home and auto insurance rates are essential for everyone's budget. ELYSA with State Farm made every conversation a pleasure, she is very knowledgeable, patient, courteous and understood our needs, the end result was insuring 3 condos and 2 autos. She made the transition easy, she set expectations and followed up. We will definitely work with her for our future insurance needs. I will recommend Elysa and State Farm to everyone I know, she truly is "like a good neighbor"."
We responded:
"Thank you for sharing your review, Tina. We are happy to see Elysa was able to assist you with the home and auto insurance selection process. She and our team strive for great service, and we are glad to see she could provide this. We will be sure to let her know about this kind review. If you ever need anything, we would love to help you with your life insurance needs! -Chuck"
Jodie Yvonne
December 19, 2024
5
out of
5
rating by Jodie Yvonne
"Highly recommend Elysa Santos! From the moment I reached out, she went above and beyond to find me the best insurance for my company. Elysa was patient, professional, and knowledgeable of the options available, which made the process stress-free for me. She is one to call if you are looking for someone who genuinely cares!"
We responded:
"Hi Jodie, thank you for the review and the recommendation! We are thrilled to hear that your experience with Elysa was outstanding, and we look forward to seeing you soon. Please let us know if you have any questions or concerns. -Chuck"
TanE Hester
November 26, 2024
5
out of
5
rating by TanE Hester
"Rachel was very fast and helpful at finding me an affordable rate. I’m paying a third of the amount I was paying before! Thank you, Rachel!"
We responded:
"Thank you for the kind review. We are happy to see Rachel was able to help find the right auto insurance for you. We strive for great service and are glad to have done this with you. Please let us know if you ever need anything! -Chuck"
Cynthia Budde
November 22, 2024
5
out of
5
rating by Cynthia Budde
"Rachel was and is amazing in helping me with all of my request, keep up the wonderful customer service Ms Rachel"
We responded:
"Cynthia, thank you as always for supporting our office! I am glad Rachel was able to make a difference for you."
Steve Gomez
November 14, 2024
5
out of
5
rating by Steve Gomez
"I had a great experience with one of State farm employees her name is Annie, She's in San Antonio Texas she did an extremely professionally job by checking on my insurance ,due to the fact that I had already called corporate and called their office and spoke with a different person and for some reason they still couldn't resolve the issue this particular employee did everything quickly and promptly and I believe she did an extremely awesome job, I would recommend anyone to speak with her because she was very knowledgeable and professional, keep up the good work young lady you did great!"
We responded:
"Welcome to the State Farm Family Steve! I am glad we could help with your auto insurance. We have great home insurance that allows you to get further discounts. Life insurance is the final leg in your triangle of protection plan. Contact us for more information"
Tyra willer
November 8, 2024
5
out of
5
rating by Tyra willer
"Man.. Talk about dedication. Melissa is the definition of AMAZING. Thank you, Thank you, Thank you!!!"
We responded:
"Tyra I am so glad we could help you with insuring your auto! We look forward to going the extra mile for you with the other priorities in your life such as life insurance. Welcome to the State Farm Family!"
Robert Sanchez
November 3, 2024
5
out of
5
rating by Robert Sanchez
"Rachel Kainer is an exceptional agent! Explained and broke down every aspect we discussed. A consummate professional yet outgoing friendly demeanor, it felt like we've known each other for years. There's a trust you get from her and I hope she sticks around if and when the time comes that I'll need her to be there."
We responded:
"Hi Robert, thank you for your wonderful feedback on Rachel! We are thrilled hear Rachel made you feel informed throughout the insurance process. Rachel's warm and friendly approach is invaluable, and it's good to know her explanations provided the clarity you were looking for. I am glad we could help you with auto and renters insurance let us know when you ready to add some life insurance. – Chuck"